client welcome guide
Your contract, invoices, forms, and project communication all live there.
Check your StudioDesk regularly for updates.
You will want to come back to it throughout our time together.
Bookmark this page for easy reference.
Keeping communication in one place helps us stay organized and respond to you well.
Use your StudioDesk for project questions.
Tips for using your client welcome page
We are glad you are here.
Whether you are building something new through The Foundation, refining what already exists with The Refinement, or stepping into ongoing care through Digital Stewardship — you are in the right place.
This welcome guide exists to give you a clear picture of how we work, what to expect, and how to make the most of our time together.
Everything specific to your project — your contract, invoice, intake form, and updates — lives in your StudioDesk, your personal client portal. You will find a link to your StudioDesk in the email you received after booking.
If you have questions before we officially get started, you are welcome to reach out. We would rather you ask than wonder.
With care,
The Wellstead Studio Team
WELCOME TO WELLSTEAD STUDIO
You made a thoughtful decision. This is where we begin.
Next
Next steps
Your role
What we're doing
01. clarity and preparation
Your role
What we're doing
02. direction and design
Go back
Next
Previous
Your role
What we're doing
04. launch and handoff
Your role
What we're doing
03. build and refinement
02. direction and design
What we're doing
Your role
Next
Previous
03. build and refinement
What we're doing
Your role
A clear look at how your project unfolds, what we are handling, and what we need from you along the way.
the process
Our job is not to say yes to everything. If something is not serving your goals, we will say so. You hired us for our judgment, and we take that seriously.
thoughtful execution
Every decision made on your project is made with care. We move with intention, not urgency, because quality requires room to breathe.
honest guidance
You will always know where things stand. We do not disappear mid-project, and we do not leave you guessing. If something comes up on our end, we will tell you.
clear communication
What to Expect from Us
stay available during key decision points
consolidate your feedback before sending
provide feedback within the agreed window
show up to your kickoff call prepared
complete your intake form early
Checklist Items
A great project is a two-way partnership. The work we do together is only as strong as what both sides bring to it. When you show up prepared, communicate clearly, and trust the process, everything moves better — the timeline, the decisions, and the end result. Here is what that looks like in practice.
what we need from you
trust the process
NDA REQUESTS ARE always WELCOME
ANY TEAM SUPPORT IS VETTED AND INTRODUCED TO YOU FIRST
YOUR PROJECT DETAILS ARE NEVER SHARED WITH THIRD PARTIES
ACCESS IS LIMITED TO WHAT YOUR PROJECT REQUIRES
YOUR PASSWORDS AND CREDENTIALS ARE STORED SECURELY
Our promise to you
Wellstead Studio takes confidentiality seriously. Any credentials, passwords, or private information you share with us are stored securely and used only for the purpose of your project. We do not share your information with third parties, and we do not retain access to your accounts beyond what the project requires.
confidentiality
Wellstead Studio observes all federal holidays. If your project has deadlines near a holiday, we will plan ahead with you to keep things on track.
closures
Our goal is to respond to all messages within one business day. Messages received after hours or on weekends will be addressed the next business day.
response time
Monday through Friday, 10am to 6pm Eastern. We work within a focused schedule so that when we are in your project, we are fully there.
office hours
Wellstead Studio operates on a focused schedule so we can give each client and project the attention it deserves. All project communication should be directed to your StudioDesk to keep things organized and ensure nothing gets missed.
office hours and availability
Studio Closed
Notes
June 19
Task
Juneteenth
Week
Studio Closed
Notes
Last Monday in May
Task
Memorial Day
Week
Studio Closed
Notes
Third Monday in February
Task
President's Day
Week
Studio Closed
Notes
Third Monday in January
Task
Martin Luther King Jr. Day
Week
Studio Closed
January 1
New Year's Day
Note
date
holiday
Wellstead Studio observes all federal holidays. During these times, the studio is closed and project communication will not be monitored. If your project has deadlines near any of these dates, we will identify that during our planning process and adjust accordingly.
For extended closures beyond standard holidays, we will provide advance notice of at least four weeks so you can plan without disruption.
studio closures
Studio Closed
Fourth Thursday in November
Thanksgiving Day
Studio Closed
November 11
Veteran's Day
Studio Closed
Second Monday in October
Columbus Day
Studio Closed
First Monday in September
Labor Day
Studio Closed
July 4
Independence Day
Studio Closed
December 25
Christmas Day
We do not. Brand Alignment for the Web is available only as an add-on to website projects. If you need full branding before beginning a website, we are happy to point you toward specialists for that work.
5. DO YOU OFFER STANDALONE BRANDING?
Ongoing care is available through Digital Stewardship for clients who want their digital presence managed over time. It is not required, but many clients find it to be a natural next step after launch.
4. WHAT HAPPENS AFTER MY PROJECT IS COMPLETE?
Revisions are scoped within each project and outlined in your proposal and agreement. What we ask is that feedback be consolidated and clear before it is sent. This keeps us moving efficiently and protects your timeline.
3. HOW MANY REVISIONS ARE INCLUDED?
Platform selection is part of our process. During your intake and kickoff we assess your goals, your audience, and your long-term needs before making a recommendation. We primarily work with Showit and WordPress and will always explain the reasoning behind our choice.
2. WHAT PLATFORM WILL MY WEBSITE BE BUILT ON?
Timelines vary based on scope and how smoothly feedback rounds move. Most Foundation and Refinement projects unfold over several weeks. A more specific timeline will be outlined in your proposal and visible in your StudioDesk.
1. HOW LONG WILL MY PROJECT TAKE?
Frequently asked questions
Managed hosting is available to approved WordPress clients through Wellstead House. Showit websites are hosted directly through the Showit platform, and clients maintain their own subscription, which ensures full ownership and direct access.
6. DO YOU OFFER HOSTING?
Additional work is always scoped and priced separately before anything begins. We will never add to a project without a clear agreement in place first.
7. WHAT IF SOMETHING COMES UP OUTSIDE MY PROJECT SCOPE?
The best way to reach us is through your StudioDesk. For general questions, you are welcome to reach us by email during office hours, Monday through Friday, 10am to 6pm Eastern.
8. HOW DO I GET IN TOUCH?
Monday – Friday: 10 AM – 6 PM
Office hours
With care,
Tianna
We are glad you are here and we do not take lightly the trust you have placed in us. Your StudioDesk remains your go-to hub for everything project related — documents, communication, and updates all live there.
For general questions outside of your project, you are welcome to reach us by email during office hours. We will always do our best to respond promptly and with care.
Contact details
